Return and Replacement

we understand how much you value your every purchase. And we are committed to making your shopping experience with us as seamless & delightful as possible. We assure you that all products sold on kiddy star are brand new and 100% genuine. Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement.

 In case the product you received is 'Damaged', 'Defective' or 'Not as Described', our Friendly Returns policy has got you covered.

You can conveniently initiate the return on our Website . We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product.

If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost

For those products are approved by us for replacement basis user escalation, we will ensure that the pickup is arranged at the earliest and we will ship the replacement as soon as we receive the item from our courier partner.


All returns are covered by the kiddy star  replacement guarantee. If you are unsatisfied with your replacement, or if the specific product or model that you want is out of stock, our customer support team may advise you to opt for a refund.


Not eligible for Return & Replacement

The following shall not be applicable for Return, Replacement and Refund.

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered